Special Service

Blind Passengers with Seeing-Eye Dogs

A blind passenger may be accompanied by a seeing-eye dog in the cabin provided that the dog is properly harnessed and muzzled. The dog is not permitted to occupy a seat and must not block the aisle. Permits must be obtained for entry into the country of transit and/or destination where necessary. Icelandair cannot be responsible if the seeing-eye dog is refused entry or passage through any country.

Expectant Mothers

Expectant mothers must be in possession of a medical certificate not issued earlier than 72 hours prior to commencement of travel if they are in their last month of pregnancy.

Wheelchair Service

This service is provided for passengers having difficulties in moving to, from or within, the aircraft. Please contact your nearest Icelandair Sales Office or other travel agents for wheelchair assistance, and specify if the passenger is travelling with own wheelchair and if it is electric.

Portable Oxygen Concentrator (POC) systems.

Icelandair allows the following Portable Oxygen Concentrator (POC) systems onboard: AirSep LifeStyle, AirSep FreeStyle, Inogen One, SeQual Eclipse, or Respironics, EverGo.

Travelling with Pets

Please click here for information regarding your pets on Icelandair flights.


As of February 1st 2006
IGS employee at Keflavik Airport will need to escort those passengers requiring special assistance departing/arriving on Icelandair´s flights.
Relatives are not allowed to escort children, elderly or those needing special assistance when departing/arriving with flights at Keflavik Airport.

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